(905) 881-7839





May 2020 


Dear Patients:

As Ontario and Canadian Government officials begin easing restrictions on elective dental procedures, we are preparing to re-open our office and resume the provision of dental care. This has been an unprecedented situation that has come with new challenges .

I stress the importance of fully complying with the current Royal College of Dental Surgeons of Ontario (RCDSO) and the Public Health of Ontario’s COVID-19 guidelines for re-opening dental practices. 

We are actively preparing our dental team to ensure that they feel confident and safe in the new work environment during the ongoing pandemic. To ensure the health, safety, and security of our staff and patients, we have implemented many changes to our workspace including: 

  • Installing a plexiglass sneeze-guard at the reception area to protect our front desk personnel and patients. 
  • Freestanding hand sanitizer dispensers in the waiting room, and the hygienist and doctor’s operatory.
  • A portable air purifier in every operatory with HEPA filters that remove 99.97% of particles. These air purifiers are also equipped with UV-C light which kills 99.999% of viruses, bacteria, and fungi.
  • All dental team members including myself, hygienists, and dental assistants will be wearing face shields, properly fitted surgical or N95 masks, latex-free gloves, and surgical gowns throughout the provision of care to all patients.
  • All clinical staff adhere to the fallow time protocol. Fallow time begins when the patient and all clinical staff have exited the operatory and close the door.  The operatory remains vacant for a minimum of one hour (fallow time) to achieve 99.9% removal of airborne contamination. At the end of the fallow period, the operatory is fully sanitized and disinfected, prior to treating next patient.
  • The protective equipment worn by the team will be disposed after each patient.  


Prior to appointments: 

  • We will confirm the health status of patients at 2 weeks, 2 days, and 2 hours prior to their scheduled appointments over the phone. 
  • No patients infected with COVID-19 will be seen. 

 Patient Arrival Protocol: 

  • Upon arrival, patient must wait in the parking lot and phone the front desk (905-881-7839) to notify them of their arrival.
  • To reduce the number of people in the office at a given time, all patients are asked to wait in their car in the parking lot for their appointment. The front desk personnel (Tiziana, or Lucy) will call the patient on their cell phone once their appointment slot is ready.
  • Once the patient is ready to be seen, Tiziana or Lucy will greet patient at the front door. Patient is required to wear own mask and will be seated in the front door vestibule to undergo preliminary screening. 
  • Tiziana, or Lucy will then take the body temperature of the patient using a forehead scanner, oxygen level using an oximeter, and screen the patient using the Patient Screening Form.
  • After, the patient will be asked to complete and sign the Patient Acknowledgement of COVID-19 Risk Form. Please bring your own pen to fill-in and sign this document. 
  • Prior to entering the operatory, patients will be required to keep their own mask on, sanitize their hands, and will be given shoe caps to wear throughout the procedure.
  • To reduce unnecessary exposure, we request that patients bring in and wear their own personal eyeglasses/protection and face covering/mask

 During Dental Care:  

  • Prior to examination of the oral cavity, patients must rinse their mouths with 1% hydrogen peroxide for 60  seconds. 
  • Patients must wear all safety protective provided i.e. shoe covers and personal protective eyewear. 
  • No family members are allowed to accompany the patient unless they require assistance. All young  patients must also attend their appointment by themselves, while their parents or guardians wait in the car until they are ready to be picked up.
  • Individuals who have to accompany a patient must wear a mask at all times while in the office and must go through the same screening procedures as the patient.

 After appointments: 

  • Immediately after their procedure, patients must put on their mask and sanitize their hands before leaving operatory.
  • For payment, we will accept credit, debit, cheques or e-transfer. Terminals will be sanitized after each use. Patients choosing to pay by e-transfer must have their payments processed prior to leaving the office.
  • Insurance claims will be filed via Electronic Data Input (EDI). 

Moving forward, we will be confirming all appointments via phone, text message or email and performing remote pre-screening over the phone; we request that all patients update their cell phone number, home phone number, and email address with Tiziana or Lucy for ease of communication.

As we work through the different stages of re-opening at a comfortable pace for our patients and our staff, I hope that you are both healthy and optimistic for the future. 2020 has certainly offered up its challenges, and I want you to know that my team and I are here to help as we work toward defining a “new normal” in dental practice.

I am committed to ensuring the health and safety of my patients and staff.  We have spared no costs to ensure that we strictly follow the infection prevention and control procedures as recommended by the RCDSO and Public Health of Ontario. 

And most of all, thank you for the trust you have bestowed on me and my team over the years and allowing me the incredible privilege of taking care of your dental needs. 

We are making every effort to provide a safe and healthy environment for our patients and staff, and we look forward to welcoming you back.  New patients are always welcome!

Tiziana and Lucy will be happy to schedule your appointments.


Dr. Francis K Long, BSc., D.D.S., FICOI

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